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Mergi la magazinShipping & Returns
Shipping & Returns
Welcome to our Shipping and Returns information page, where we aim to ensure your experience with us is hassle-free and enjoyable, right from order placement to delivery, and even returns if necessary. Here's everything you need to know about our shipping policies and how we handle returns.
DELIVERY POLICY
Standard delivery
Domestic Shipping (Romania)
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Delivery Service: We partner with Fan Courier to offer efficient and reliable delivery services.
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Delivery Charge: Absolutely free delivery across Romania, with no minimum order requirement.
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Delivery Time: Once your payment is received, we dispatch orders on the same business day. Expect your delivery within 1-3 business days.
International Shipping
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Delivery Service: We collaborate with FedEx or UPS for international deliveries, depending on which provider is most suitable for your specific location.
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Free Delivery: Enjoy free international delivery on orders exceeding 750€.
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Delivery Time: International orders are typically delivered within 2-15 business days. Please note, customs procedures could lead to delays beyond our original delivery estimates.
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Customs and Duties: For orders shipped outside the European Union, any incurred customs duties and fees will be the responsibility of the customer.
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Special Note: Delivery times may be affected during discount campaigns or public holidays.
For a comprehensive list of the countries we deliver to and more detailed information on our shipping policies, please visit our Shipping Information. Should your country not be listed or if you have any concerns, do not hesitate to contact us at hello@disndis.com.
Damage during delivery
If the goods are delivered with visible damage caused during delivery, please promptly report the defect to the courier and notify us at hello@disndis.com. Once we receive notification, we will proceed with replacing the goods.
Please be advised that failure to file a complaint or contact us does not in any way affect your legal rights or the enforcement of these rights, specifically warranty rights. Nevertheless, we kindly request that you inform us of any incidents to ensure the carrier's adherence to all required protocols and procedures established by Dis&Dis.
Upon delivery, we kindly request that you meticulously inspect the parcel for any discrepancies and report them to us in writing at hello@disndis.com.
RETURN POLICY
Damaged product
If the received product is damaged, please contact us via email at hello@disndis.com, and we will provide a replacement. We kindly request that you return the item without removing the original labels or unsealing the packaging, as failure to do so may hinder the return process and refund.
The return will be facilitated by the same courier company at no additional cost to the customer. Furthermore, in the event of non-delivery due to refusal or inability to receive the package, the courier company will schedule a new delivery within 7 days. Should this deadline pass without successful delivery, the parcel will automatically be returned to Dis&Dis facilities.
For any inquiries, please reach out to us at hello@disndis.com.
Legal right of return
The customer is entitled to return any product within 14 working days, following our standard delivery policy. To initiate a return, please contact us at hello@disndis.com.
We will provide you with a return form that needs to be completed with all the necessary information and included in the parcel. The return costs will be covered exclusively by Dis&Dis.
The refund will be issued to the customer's account within a maximum of 30 days. Please note that we only accept returns for products in their original condition, with original labels and packaging.
Returns based on product ingredients, taste, date of manufacture, origin, or any other information provided in the product description will not be accepted.
For any incident related to your order. Please contact us at hello@disndis.com, by phone +40 755830483 or by filling in the form here.
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#Frequently asked questions
Got questions? Don't worry, we've got you covered! Introducing our Frequently Asked Questions (FAQ) section. Check it out for all the info you need.
What is Dis&Dis?
Dis&Dis is not just your average online wine store. We are the connoisseurs of extraordinary wines that have the power to bring people together in moments that matter. We source our exclusive varieties directly from wineries around the globe, so you can sip on that perfect glass or bottle, no matter the occasion. Our mission? To make the world of premier wines accessible to every wine lover out there. Come join our community, let's discover, share, and savor every unforgettable moment together! Cheers!
How do I place an order with Dis&Dis?
To place an order with Dis&Dis, just follow these simple steps:
1. Start by selecting your favorite items and adding them to your shopping cart.
2. Next, fill out your order information.
3. Complete your payment using your preferred method. We offer PayPal, Shopify (accepting Visa, Mastercard, American Express, Apple Pay, and Google Pay), and rest assured, we use SSL technology to keep your data safe.
4. Once your payment is sorted, it's time to place your order.
Happy shopping with Dis&Dis!
What types of wine does Dis&Dis offer?
At Dis&Dis, we're all about the wine! From the classics to the unconventional, we've got you covered. Our wine collection spans the globe, bringing you the finest selection from every corner. Whether you're in the mood for a crisp white, a bold red, a refreshing rose, or even a bubbly sparkling wine, we've got it all. And hey, we've even got non-alcoholic options for those looking for a dry January! Oh, and did we mention we also offer tea and extra virgin olive oil for all you gourmands out there? So, whatever your taste buds desire, we're here to take you on a wine journey like no other. Cheers!
What is the average delivery time for orders?
In Romania, we'll hand-deliver your package right to your doorstep in a speedy 1-3 days. For our international friends, it might take a tad longer - anywhere from 2 to 15 days, depending on your location. We're working on teleportation, but until then, rest assured we'll get it to you as quick as we can!
Are there any discounts available?
Absolutely! We love to spice things up once a month with our fabulous wine promotions. Take advantage of these irresistible deals by subscribing to our newsletter. You won't want to miss out on the latest and greatest discounts! Cheers!
How do I cancel an order?
No worries! If your package hasn't made its grand escape from our warehouse, you have full power to cancel your order. Just shoot us an email at hello@disndis.com, drop us a line on WhatsApp at +40755830483, or even give us a jingle from Monday to Friday, 10am to 7pm (GMT+3). We'll handle the rest!
How do I track my order?
To track your order, we've got you covered! If you are in Romania, you can hop on over to the Fan courier website at https://www.fancourier.ro/en/awb-tracking/ and keep an eye on your package. If you chose to sail with Fedex, they've got their own tracking page at https://www.fedex.com/en-es/tracking.html. And for those venturing into the USA, UPS will be your trusty companion along the way. Just visit https://www.ups.com/track?loc=en_ES&requester=ST/ to keep tabs on your precious package. Oh, and in case you mysteriously didn't receive your tracking code, give us a shout at hello@disndis.com and we'll work our magic to fix it for you!
Are there any special offers for frequent customers?
Absolutely! We've got you covered with our awesome loyalty programs. By subscribing, you'll earn points every time you shop at our wine store. And guess what? Those points can be redeemed for fabulous discounts! So grab that glass of wine and enjoy the perks of being a frequent customer. Cheers!
Does Dis&Dis offer bulk buying options?
Yes, absolutely! We're not just limited to individual customers, we can also cater to the awesome HoReCa sector. If you're interested in making a bulk purchase, drop us an email at hello@disndis.com or give us a ring at +40755830483. We're here to make your buying experience as seamless and delightful as possible!
How can I pay for my order?
You have several payment options to choose from when ordering in Romania. Feeling old school? Go for the classic cash on delivery method. Prefer a touch of convenience? Use Shopify to pay with Visa, Mastercard, American Express, Apple Pay, or Google Pay. For international orders, PayPal and Shopify (with Visa, Mastercard, American Express, Apple Pay, and Google Pay) are your go-to options. And don't worry, we've got your back when it comes to data security – we use SSL technology to keep your information safe and sound.
What is the returns policy?
Our returns policy for wines is pretty simple and straightforward. We're happy to accept returns, but there are a few ground rules we need to follow. First of all, please make sure that the wine is sealed and still in its original packaging. We can't accept any opened or partially consumed bottles, sorry folks! If you need to initiate a return, just shoot us an email at hello@disndis.com and we'll be more than happy to assist you. Cheers!
Does Dis&Dis offer any delivery or shipment insurance?
Of course, we've got you covered! We insure all our precious wines, so if you receive a bottle that's had a little too much fun during delivery and it's broken, don't fret! We'll replace it for you, completely free of charge. So sit back, relax, and let us take care of your wine delivery mishaps!
Does Dis&Dis offer gift cards or gift certificates?
Yep! At Dis&Dis, we've got you covered with our awesome gift cards. They're like a golden ticket to a world of delightful surprises. So treat yourself or someone special to a little taste of luxury with our wine gift card! Just hop on over to this link:https://disndis.com/products/wine-gift-card?variant=46812273934662. Once you've purchased it, we'll whisk an email straight to you with all the details on how to use the card for your next order. It's that easy! Happy shopping and sipping!
How do I redeem a coupon code?
When you're at the checkout, it's time to work your coupon code magic! Just enter that secret code and watch your discount appear like a sneaky ninja. Boom! Swoosh! You're saving some sweet cash, my friend.
Does Dis&Dis offer free shipping?
Yes, we've got your back! We offer free shipping within Romania, so you can enjoy our goodies without worrying about extra costs. And that's not all! For our international customers, we offer free shipping on orders over 750€. So, whether you're near or far, we've got the shipping covered. Happy shopping!
Does Dis&Dis ship internationally?
Absolutely! At Dis&Dis, we ship globally with the help of our trusty partners, Fedex and UPS. No matter if you're in the most remote corner of the world, we'll find a way to bring our goodies right to your doorstep!
Are there any restrictions on the amount of wine I can order?
Absolutely not! We don't believe in restrictions here. It all depends on the amount of wine we've got in stock. The more, the merrier! Cheers! 🍷
What is the minimum order for delivery?
Good news! We don't have a minimum order requirement for delivery. So whether you're in the mood for a single item or a whole feast, we've got you covered. No order is too small for us to bring deliciousness right to your doorstep!
Are there any age restrictions on purchasing wine from Dis&Dis?
Yes! We like to have fun, but we take age restrictions seriously. To order wine from Dis&Dis, you must be above 18 or of legal drinking age in your country. We want to make sure you have a great time and enjoy responsibly! Cheers!
Does Dis&Dis offer a loyalty program?
Absolutely! At Dis&Dis, we've got an awesome loyalty program that hooks you up with points every time you place an order. It's like getting rewarded just for treating yourself! And here's the cherry on top - you can cash in those points for some sweet discounts. Now that's what we call double the fun, double the savings!
How can I contact Dis&Dis with questions about my order?
Need to get in touch with Dis&Dis? Drop us an email at hello@disndis.com, shoot us a message on WhatsApp via +40755830483, or simply give us a ring at +40755830483. We love hearing from you!
Are there any special promotions for subscribing to the Dis&Dis newsletter?
Yes, subscribing to the Dis&Dis newsletter comes with perks! Not only will you earn points for our loyalty program, but you'll also be the first to receive those jaw-dropping special promotions. And that's not all! Get ready to expand your knowledge on wine and food pairing, as well as explore the fascinating world of wine regions. So, what are you waiting for? Subscribe now and enjoy the exclusive benefits!
