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Politica de Cookies
COOKIE POLICY
In accordance with the provisions of General (EU) 2016/679 Data Protection Regulation and Article 22 of Law 34/2002, of July 11, on services of the information society and electronic commerce, LPG DISTRIBUTORS, SRL (hereinafter "L&P GLOBAL") inform through this Cookie Policy about the use of data storage and retrieval devices on Users’ terminal equipment.
This policy should be read together with our Privacy Policy, which explains how we use personal information.
1. Cookies Concept
Cookies are small text files that are downloaded and stored in the terminal (computer/ smartphone/tablet) of the User when accessing certain websites and allow the Website to remember browsing preferences and navigate efficiently, providing that the interaction between the User and the Website is faster and easier.
Web beacons, pixels or other similar files can also do the same. We use the term “cookies” in this policy to refer to all files that collect information in this way.
2. What are cookies used for?
Cookies fulfil many functions. For instance, they can help us remember your username and preferences, analyze the performance of our sites or allow us to recommend content that we believe will be most relevant to you. Most websites use cookies to collect and retain personal information about their visitors.
Usually, cookies collect general information, such as how visitors arrive and use our sites, the device they use, their Internet protocol address (IP address), what pages are they viewing and their approximate location.
3. Types of cookies used on the Website
The Website uses the following types of cookies:
Cookies strictly necessary for the provision of certain services expressly requested by the User and that can be used for proper navigation or that serve to ensure that the content of a Website is loaded effectively. In the case of deactivation, the User will not be able to correctly receive the established services and content.
Analytical cookies: When the User accesses the Website, through this tool anonymous information is collected in a standard way about the Users’ navigation and their behaviour patterns.
Personalization cookies are those that allow the user to access the service with some predefined general characteristics based on a series of criteria in the user's terminal such as the language, the type of browser through which the user accesses the service, the regional configuration from where is accessed the service, etc.
Technical cookies, are those that allow the user to navigate through a web page, platform or application and use the different options or services that exist, such as, for example, control traffic and data communication, identify the session, access to restricted areas, remember the elements that make up an order, make the purchase process of an order, make the request for registration or participation in an event, use security elements during navigation, store content for the dissemination of videos or sound or share content through social networks.
Analysis cookies, for the monitoring and collection of statistical data of the activity, in order to guarantee the best service to the user.
Session cookies are designed to collect and store data while the user accesses a web page.
The following list entails the details regarding the cookies that are collected on the website and the information that is stored, as well as their duration and which third-party companies are those that use cookies on the Website:
4. Information regarding the identity of the cookie user
Below you can see the identification of who uses cookies and be able to access the information about their policies in this regard:
Computer programmers: based on the performance of the contract subscribed with us in order to control de correct use and performance of the Website
Marketing and Advertisers providers: based on the user’s consent in case you have allowed enabling the corresponding cookies.
There might be social networks plugins, such as Instagram, Youtube and Facebook.
Analysis Cookies: the information obtained by cookies is processed by L&P Global which has requested the service to provide the analytics service with Google Analytics.
Session Cookies: the information obtained by cookies is processed by (third party) in order to (write purpose).
5. Use of Google Analytics
Through the Website, L&P Global uses Google Analytics, a service provided by Google, Inc., an entity whose main office is at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States (hereinafter, “Google”).
Google Analytics uses Cookies with the purpose of analyzing the use made by users of the Website. The information generated by the Cookie (including your IP address) will be directly transmitted and kept by Google on its servers in the United States. Google will use this information on behalf of L&P Global in order to track the use of the Website, gathering information about the activity of the Website and providing other services related to the activity of the Website and the use of the Internet. Google may transmit said information to third parties when required by law, or when said third parties process the information on behalf of Google. Google will not associate your IP address with any other data you may have.
We use Google Analytics in order to be able to analyse and regularly improve the usage of our website. Using the statistics we can improve our offering and make it more interesting for you as a user.
This website also uses Google Analytics for the analysis of visitors across multiple devices, which is done using a user ID. You can prevent the storage of cookies with a corresponding setting on your browser software. However, please note that in this case you may not be able to use all features of this website.
You can also prevent Google from collecting your data in conjunction with Google Analytics by downloading and installing the browser plug-in available under the following link: www.tools.google.com/dlpage/gaoptout.
6. How to disable cookies
All browsers allow making changes to disable cookie settings in order to manage cookies, to offer the Users more precise control over their privacy.
These settings are located in the “options" or "preferences" button of your browser menu. For more information, visit the help page of your browser.
For more information about Internet Explorer click here.
For more information about Google Chrome click here.
For more information about Mozilla Firefox click here.
For more information about Safari click here.
For more information about Safari for IOS (iPhone, iPad) click here.
You can delete cookies in the security settings of your browser at any time. You can configure your browser settings according to your wishes and reject the acceptance of cookies, either only third-party cookies or all cookies.
For more information, visit the help page of your browser. In case of doubts or need help, the User can contact us through the following address: hello@disndis.com, REF: Data Protection.
7. Cookies on mobile devices
The Website also uses cookies or other storage devices on mobile devices.
As it happens in computer browsers, mobile device browsers allow you to make changes to privacy options or settings to disable or delete cookies.
If you want to change the privacy options follow the instructions specified by the developer of your mobile device browser.
8. Acceptance of cookies
We inform you that in the case of blocking or not accepting the setting of cookies, but continue browsing the Website, it is possible that certain services are not available without the acceptance of those cookies or that you cannot access certain services or take full advantage of what this website offers.
9. More information
You can find more information about our data processing in our Privacy Policy.
If you have any questions related to the processing of your personal data or cookies, please contact us at hello@disndis.com, REF: Data Protection.
10. Changes to the Privacy Policy
This policy is effective as of 26/02/2021.
Any changes we may make in this cookie policy will be published on this page.
If the changes are significant, we can choose to notify you by email or to clearly indicate on our homepage that this policy has been updated.
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#Frequently asked questions
Got questions? Don't worry, we've got you covered! Introducing our Frequently Asked Questions (FAQ) section. Check it out for all the info you need.
What is Dis&Dis?
Dis&Dis is not just your average online wine store. We are the connoisseurs of extraordinary wines that have the power to bring people together in moments that matter. We source our exclusive varieties directly from wineries around the globe, so you can sip on that perfect glass or bottle, no matter the occasion. Our mission? To make the world of premier wines accessible to every wine lover out there. Come join our community, let's discover, share, and savor every unforgettable moment together! Cheers!
How do I place an order with Dis&Dis?
To place an order with Dis&Dis, just follow these simple steps:
1. Start by selecting your favorite items and adding them to your shopping cart.
2. Next, fill out your order information.
3. Complete your payment using your preferred method. We offer PayPal, Shopify (accepting Visa, Mastercard, American Express, Apple Pay, and Google Pay), and rest assured, we use SSL technology to keep your data safe.
4. Once your payment is sorted, it's time to place your order.
Happy shopping with Dis&Dis!
What types of wine does Dis&Dis offer?
At Dis&Dis, we're all about the wine! From the classics to the unconventional, we've got you covered. Our wine collection spans the globe, bringing you the finest selection from every corner. Whether you're in the mood for a crisp white, a bold red, a refreshing rose, or even a bubbly sparkling wine, we've got it all. And hey, we've even got non-alcoholic options for those looking for a dry January! Oh, and did we mention we also offer tea and extra virgin olive oil for all you gourmands out there? So, whatever your taste buds desire, we're here to take you on a wine journey like no other. Cheers!
What is the average delivery time for orders?
In Romania, we'll hand-deliver your package right to your doorstep in a speedy 1-3 days. For our international friends, it might take a tad longer - anywhere from 2 to 15 days, depending on your location. We're working on teleportation, but until then, rest assured we'll get it to you as quick as we can!
Are there any discounts available?
Absolutely! We love to spice things up once a month with our fabulous wine promotions. Take advantage of these irresistible deals by subscribing to our newsletter. You won't want to miss out on the latest and greatest discounts! Cheers!
How do I cancel an order?
No worries! If your package hasn't made its grand escape from our warehouse, you have full power to cancel your order. Just shoot us an email at hello@disndis.com, drop us a line on WhatsApp at +40755830483, or even give us a jingle from Monday to Friday, 10am to 7pm (GMT+3). We'll handle the rest!
How do I track my order?
To track your order, we've got you covered! If you are in Romania, you can hop on over to the Fan courier website at https://www.fancourier.ro/en/awb-tracking/ and keep an eye on your package. If you chose to sail with Fedex, they've got their own tracking page at https://www.fedex.com/en-es/tracking.html. And for those venturing into the USA, UPS will be your trusty companion along the way. Just visit https://www.ups.com/track?loc=en_ES&requester=ST/ to keep tabs on your precious package. Oh, and in case you mysteriously didn't receive your tracking code, give us a shout at hello@disndis.com and we'll work our magic to fix it for you!
Are there any special offers for frequent customers?
Absolutely! We've got you covered with our awesome loyalty programs. By subscribing, you'll earn points every time you shop at our wine store. And guess what? Those points can be redeemed for fabulous discounts! So grab that glass of wine and enjoy the perks of being a frequent customer. Cheers!
Does Dis&Dis offer bulk buying options?
Yes, absolutely! We're not just limited to individual customers, we can also cater to the awesome HoReCa sector. If you're interested in making a bulk purchase, drop us an email at hello@disndis.com or give us a ring at +40755830483. We're here to make your buying experience as seamless and delightful as possible!
How can I pay for my order?
You have several payment options to choose from when ordering in Romania. Feeling old school? Go for the classic cash on delivery method. Prefer a touch of convenience? Use Shopify to pay with Visa, Mastercard, American Express, Apple Pay, or Google Pay. For international orders, PayPal and Shopify (with Visa, Mastercard, American Express, Apple Pay, and Google Pay) are your go-to options. And don't worry, we've got your back when it comes to data security – we use SSL technology to keep your information safe and sound.
What is the returns policy?
Our returns policy for wines is pretty simple and straightforward. We're happy to accept returns, but there are a few ground rules we need to follow. First of all, please make sure that the wine is sealed and still in its original packaging. We can't accept any opened or partially consumed bottles, sorry folks! If you need to initiate a return, just shoot us an email at hello@disndis.com and we'll be more than happy to assist you. Cheers!
Does Dis&Dis offer any delivery or shipment insurance?
Of course, we've got you covered! We insure all our precious wines, so if you receive a bottle that's had a little too much fun during delivery and it's broken, don't fret! We'll replace it for you, completely free of charge. So sit back, relax, and let us take care of your wine delivery mishaps!
Does Dis&Dis offer gift cards or gift certificates?
Yep! At Dis&Dis, we've got you covered with our awesome gift cards. They're like a golden ticket to a world of delightful surprises. So treat yourself or someone special to a little taste of luxury with our wine gift card! Just hop on over to this link:https://disndis.com/products/wine-gift-card?variant=46812273934662. Once you've purchased it, we'll whisk an email straight to you with all the details on how to use the card for your next order. It's that easy! Happy shopping and sipping!
How do I redeem a coupon code?
When you're at the checkout, it's time to work your coupon code magic! Just enter that secret code and watch your discount appear like a sneaky ninja. Boom! Swoosh! You're saving some sweet cash, my friend.
Does Dis&Dis offer free shipping?
Yes, we've got your back! We offer free shipping within Romania, so you can enjoy our goodies without worrying about extra costs. And that's not all! For our international customers, we offer free shipping on orders over 750€. So, whether you're near or far, we've got the shipping covered. Happy shopping!
Does Dis&Dis ship internationally?
Absolutely! At Dis&Dis, we ship globally with the help of our trusty partners, Fedex and UPS. No matter if you're in the most remote corner of the world, we'll find a way to bring our goodies right to your doorstep!
Are there any restrictions on the amount of wine I can order?
Absolutely not! We don't believe in restrictions here. It all depends on the amount of wine we've got in stock. The more, the merrier! Cheers! 🍷
What is the minimum order for delivery?
Good news! We don't have a minimum order requirement for delivery. So whether you're in the mood for a single item or a whole feast, we've got you covered. No order is too small for us to bring deliciousness right to your doorstep!
Are there any age restrictions on purchasing wine from Dis&Dis?
Yes! We like to have fun, but we take age restrictions seriously. To order wine from Dis&Dis, you must be above 18 or of legal drinking age in your country. We want to make sure you have a great time and enjoy responsibly! Cheers!
Does Dis&Dis offer a loyalty program?
Absolutely! At Dis&Dis, we've got an awesome loyalty program that hooks you up with points every time you place an order. It's like getting rewarded just for treating yourself! And here's the cherry on top - you can cash in those points for some sweet discounts. Now that's what we call double the fun, double the savings!
How can I contact Dis&Dis with questions about my order?
Need to get in touch with Dis&Dis? Drop us an email at hello@disndis.com, shoot us a message on WhatsApp via +40755830483, or simply give us a ring at +40755830483. We love hearing from you!
Are there any special promotions for subscribing to the Dis&Dis newsletter?
Yes, subscribing to the Dis&Dis newsletter comes with perks! Not only will you earn points for our loyalty program, but you'll also be the first to receive those jaw-dropping special promotions. And that's not all! Get ready to expand your knowledge on wine and food pairing, as well as explore the fascinating world of wine regions. So, what are you waiting for? Subscribe now and enjoy the exclusive benefits!
