#Frequently asked questions

How can I place an order at Dis&Dis?

SELECTION OF DESIRED PRODUCTS:

Once you have decided which products you want to order, click the "Add to Bag" button. After clicking the "Add to Bag" button, your products will show in your shopping cart, where you have the option to view the list of products, change the quantity or directly buy the products clicking on the "Checkout" button.

ENTERING THE DATA REQUIRED TO DELIVER THE PRODUCTS:

To start the order, press the "Checkout " button. If you are a new customer, all you have to do is fill in the necessary data to process the order or click on the "Shop as a guest" button. This process does not take more than 1-2 minutes, after which you will be able to complete the order. If the billing address differs from the delivery address, please fill in the "Billing address" box.

COMPLETION OF THE ORDER:

By pressing the "Order Confirmation" button, your order will be completed and processed as soon as possible, after receiving an email confirmation.

How can I pay?

You can pay online by credit card. All of our payment methods are completely secure. We accept the following cards: Visa, JCB, American Express, Discover and MasterCard.

What's the difference between the way products look online and offline?

How our products appear online has a lot to do with your monitor resolution. To aid in your visualization of the product, we strive to provide you with good quality images and large photographs. Rest assured that when our product arrives it will always measure up to our company's stringent quality standards.

Will I be charged sales tax?

It is required by law to charge state and local sales tax for orders shipped to states where we conduct business. Therefore, all of our online or email orders will include sales tax where such taxes are imposed by that destination state.

Is the item I want going to go on sale soon?

Unfortunately, Dis&Dis does not know if an item will go on sale or be marked down until it actually happens.

I paid my order but I didn´t get a confirmation email

If you didn´t receive a confirmation order email, do not worry. You can send an email to mailto:hello@disndis.com and one member of our specialized team will contact you as soon as possible. Also, you can contact us by WhatsApp +40 755 830483

I am having troubles to pay my order

If you are having problems when paying your order, do not worry. You can send an email to mailto:hello@disndis.com and one member of our specialized team will contact you as soon as possible, or you can send us a message by WhatsApp at +40 755 830483

I tried to check out and the item in my shopping cart disappeared, what happened?

We are sorry that you were not able to complete your order. The selection on Dis&Dis is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.

When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

Please double-check the credit card number and expiration date on your card. Also, please be aware that Dis&Dis currently accepts Visa, MasterCard, Discover, and American Express for credit card payment.

How long does it take to receive my order?

The delivery time is between 48 -72 hours from the email confirmation of the order. The products are in the original, sealed packaging of the manufacturer and are insured throughout the transport, until delivery.

How do I track my order?

Each time you order through our website, you will receive emails to keep you updated, which include an order acknowledgement email that should arrive in your inbox immediately letting you know your order was received, and a shipping confirmation email, including tracking details, to let you know that your order is on its way to you. You can find the tracking page on the top menu, under the "Info" section, Track my Order. If you're registered with us, you can track the status of your order simply by logging into your account. If you have any queries about the location of your package, you can send an email to mailto:hello@disndis.com and one member of our specialized team will contact you as soon as possible. You can also send us a message by WhatsApp at +40 755 830483.

How do I cancel or change an order?

Changed your mind? Please send us an email to mailto: hello@disndis.com and one member of our specialized team will contact you as soon as possible, or send us a message by WhatsApp at +40 755 830483. Please note that if your order has already been processed, it may be too late to cancel or change the delivery. In the event you refuse an order after it has been shipped, you'll be responsible for any shipping charges related to that order.

When will my order be charged?

Please note that your card won’t be charged until your order has been placed and you have received the confirmation email.

How can I contact DIS&DIS customer service?

You can send an email to mailto:hello@disndis.com and one member of our specialized team will contact you as soon as possible, you can call us at +40 755 830483, or you can send us a WhatsApp at +40 755 830483

Are there any benefits to having an account with you?

With your DIS&DIS account, you will have access to the following information:

Your Account Information
Your Order History
Your Wish List
Your Email Subscriptions
Your Coupons

I forgot my password. How can I get a new one?

Not to worry, we all forget things from time to time. Simply visit the account login page and click the Forgot Password link to reset.

I'm having problems registering or logging into my account, can you help me?

We're sorry to hear you're experiencing trouble accessing your account. If you've tried resetting your password but still can't access your account, please send us an email to mailto:hello@disndis.com and one member of our specialized team will contact you as soon as possible. Alternatively, you can also place your order when shopping as a guest.

How secure are my details?

Your privacy is of the utmost importance to us. At DIS&DIS we take every step to keep your financial information private and safe, and all transactions occur in a secure area of our site so that you can buy online with confidence.