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We provide free delivery within Romania and free international delivery for orders exceeding 750€. Deliveries within Romania are handled by Fan Courier, while international deliveries are facilitated by either FedEx or UPS, depending on the most suitable provider for the specific destination. It is important to note that our delivery service is available worldwide, subject to the capabilities of our trusted courier partners.
Orders are typically dispatched on the same business day upon receipt of payment and are estimated to arrive within 1-3 business days in Romania. For international deliveries, the estimated timeframe may range from approximately 2-15 days. Please be aware that customs may cause delays in delivery.
Additionally, any customs duties and fees incurred outside the European Union are the responsibility of the client. Please take note that delivery times may vary during discount campaigns or public holidays.
If the goods are delivered with visible damage caused during delivery, please promptly report the defect to the courier and notify us at hello@disndis.com. Once we receive notification, we will proceed with replacing the goods.
Please be advised that failure to file a complaint or contact us does not in any way affect your legal rights or the enforcement of these rights, specifically warranty rights. Nevertheless, we kindly request that you inform us of any incidents to ensure the carrier's adherence to all required protocols and procedures established by Dis&Dis.
Upon delivery, we kindly request that you meticulously inspect the parcel for any discrepancies and report them to us in writing at hello@disndis.com.
If the received product is damaged, please contact us via email at hello@disndis.com, and we will provide a replacement. We kindly request that you return the item without removing the original labels or unsealing the packaging, as failure to do so may hinder the return process and refund.
The return will be facilitated by the same courier company at no additional cost to the customer. Furthermore, in the event of non-delivery due to refusal or inability to receive the package, the courier company will schedule a new delivery within 7 days. Should this deadline pass without successful delivery, the parcel will automatically be returned to Dis&Dis facilities.
For any inquiries, please reach out to us at hello@disndis.com.
The customer is entitled to return any product within 14 working days, following our standard delivery policy. To initiate a return, please contact us at hello@disndis.com.
We will provide you with a return form that needs to be completed with all the necessary information and included in the parcel. The return costs will be covered exclusively by Dis&Dis.
The refund will be issued to the customer's account within a maximum of 30 days. Please note that we only accept returns for products in their original condition, with original labels and packaging.
Returns based on product ingredients, taste, date of manufacture, origin, or any other information provided in the product description will not be accepted.
For any incident related to your order. Please contact us at hello@disndis.com, by phone +40 755830483 or by filling in the form here.
Got questions? Don't worry, we've got you covered! Introducing our Frequently Asked Questions (FAQ) section. Check it out for all the info you need.