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Terms & Conditions

Terms & Conditions


The online store is available at ("DIS&DIS") is owned and managed by the company LPG Distributors SRL a company established and operating in accordance with the laws of Romania, registered at the Trade Register under no. J35 / 1982/2020, CUI: 42832019 (“The Company”). The registered office of the Company is in Timisoara, 54 Closca Street, room 3, Timis, Romania.


These Terms and Conditions apply to the purchase of products in our e-shop and apply both to the purchase of products using the customer telephone line or online.


Acceptance of the Terms and Conditions is voluntary but necessary for the creation of the Account and for the purpose of placing the order by the Customer, representing a formality prior to the conclusion of the Distance Contract.


Browsing the DIS&DIS website, followed by the order, is equivalent to the reading, understanding and express acceptance by any Customer or User of the Terms and Conditions.




- Be at least 18 years old - the sale of alcohol to minors is prohibited by law

- Have a credit or debit card that we accept (see bottom of the page for details of current payment providers) and be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).



To order products sold by DIS&DIS, the customer must have a Customer account.


The information presented within DIS&DIS regarding the products constitutes the presentation of the offer in order to conclude the Distance Contract within the meaning of art. 2 point 7 of the Government Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals, as well as for amending and supplementing some normative acts.

This Sale and purchase contract, being a distance contract, the order - placed by the Customer is a request to conclude the contract, until its confirmation by the seller.

When you place an order, you will receive an email confirming your order. We then perform a standard pre-authorization check to make sure there is enough money on the card.

We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).

We have the right to refuse an order, subject to the transmission of prior notification to the Customer, without any obligations between the parties and without the obligation to pay damages, in the following situations:

- failure or invalidation of the Transaction;

- non-acceptance by the issuing bank of the Client's Card of the Transaction, performed by bank transfer;

- incomplete or incorrect data provided by the Client;

- the Client's activity may cause damage to the DIS&DIS platform or to the Company's commercial partners;

- there are reasonable suspicions as to possible fraud in the payment of the Product Price.


If a Product ordered by the Customer can no longer be delivered by DIS&DIS, we undertake to inform the Customer of this fact, and if the Customer has previously paid the value of the Product, it will be returned to the bank account indicated by the Customer the equivalent value of the Product, within a maximum of 14 days from the date on which the Company became aware of this factor from the date on which the Customer expressly expressed its intention to leave the Distance Contract.

The contract will be considered concluded at the moment of acceptance of the Client's request, by us, in the form of delivery of the ordered products. We will inform the Client by e-mail about the shipment of the products.



The prices of the products and services include the VAT applicable at the time of placing the order.

In case of change of the VAT rate before the conclusion of the Distance Purchase Agreement or before the shipment of the products, either the customer assumes the obligation, depending on the selected payment method, to pay any outstanding payment, or the seller will promptly send the customer an e-mail, asking him to indicate how the seller can reimburse the amount paid in addition by the customer.

By placing the order, the customer agrees to receive the tax receipt in electronic format, which will be included in the e-mail for sending the order.

If the Client wishes to receive the fiscal receipt printed on paper, it will have to be requested by e-mail, and we will send the fiscal receipt together with the order.




The customer can select the payment and delivery method from the options offered on the site. Before sending the order, we will notify the customer by e-mail about the selected payment method and the related costs.




- The Seller has the obligation to deliver exactly and on time the products ordered and paid by the Customer;

- The Seller has the right to establish a minimum value threshold of the Order, for which the delivery of the Products is free.

- The Seller has the right to cancel the Orders for Products that are displayed on the site due to technical errors or which, due to technical errors, have obviously erroneous or derisory prices for the Products.

- The Seller has the obligation to notify the Customer by email about the status of the Order;

- The customer has the obligation to pick up the ordered products on time by using the delivery method and cash on delivery;

- The customer has the obligation to pay on time the price and costs of delivery of products;

- The Customer has the obligation to provide data in accordance with reality when creating the account and placing an order;

- The Client has the obligation to update the data he provided at the time of placing the Order and concluding the Distance Contract;

- The Customer has the right to change the data entered during the creation of the Account or the placement of the Order, using all the options available in the Account or Order Placement section;

- The customer has the obligation to use electronic services so as not to interfere with the operation of the DIS&DIS platform.




The customer has the right to withdraw from a contract concluded at a distance, within 14 days from the delivery of the products, without explaining the reason.

In order to withdraw from the contract concluded at a distance, the Client must communicate a request within the above-mentioned term, to the address or to tel .0755830483 (the cost of the call will depend on the costumer’s operator).

In case of withdrawal from the contract, we will reimburse the paid cost of the products as well as the standard delivery cost. We will not reimburse additional costs if the Customer has explicitly chosen a different type of delivery than the standard delivery offered.

The above amounts will be refunded immediately, no later than 14 days from the date of withdrawal. However, it is possible, according to the law, to wait for the return of the products, before making the payment.

In order to refund the amount, we will use the same payment method used by the Customer to pay the cost of purchases, unless otherwise agreed.

The customer who has withdrawn from the contract has the responsibility to ensure that the products have been returned to Dis&Dis within a maximum of 14 days from the date on which he communicated his decision to withdraw from the contract.

The term is respected if the products are shipped by the Customer before the expiration of the period of 14 days properly packed for protection during transport. The customer has the responsibility to prove that he sent the products to Dis&Dis through the transport documents until the legal deadline for reimbursement of the amount.


The packaging of the returned products will be done in a package that according to the courier standards are able to protect the products.


If the customer sends the products improperly packed for delivery, he is responsible for any damage, defects, deficiencies found upon receipt of the return.

It will not be possible to return the ordered products in the following situations:

- The withdrawal request is made after the term of 14 days from the delivery;

- The returned product is not in the same condition in which it was delivered;

- The product shows damage or traces of use;

- If they are personalized items.

- If the Goods are sealed for hygiene reasons and have been unsealed after delivery.


Your right to withdraw from the contract will apply exclusively to those products that are returned in the same conditions in which the CLIENT received them. No refund will be made if the product has been used beyond the mere opening of it, for products that are not in the same conditions in which they were delivered or that have suffered any damage, so you must be careful with the product/s while they are in your possession. Please return the item including all its original packaging, instructions and other accompanying documents. In any case, you must submit together with the product to be returned the form that you will have received at the time of delivery of the product duly completed.




If the products have a defect in delivery, the Customer has the right to request the replacement of the product. In the event that the elimination of the defect is impossible or unachievable for us, the Customer has the right to request a price reduction and, if the defect is substantial, the Customer may withdraw from the Contract.




DIS&DIS is not responsible for the content, quality or nature of other sites accessed through content links, regardless of the nature of those links. For those sites, the responsibility lies entirely with their owners.

Dis&Dis is not responsible for the situation in which a Customer would be harmed in any form by a third party who claims to represent Dis&Dis.

We are not responsible for information erroneously entered by, from which delays or impossibilities of delivery may arise, nor for any other damage suffered by the Customer as a result of the delay in the delivery of the Order.



Force majeure exonerates the parties from liability, in case of partial or total non-execution of the obligations assumed by this contract. By force majeure is meant an event independent of the will of the parties, unpredictable and insurmountable, occurring after the conclusion of the contract and which prevents the parties from performing in whole or in part the obligations assumed.

The party invoking force majeure has the obligation to notify the other party, in writing, within 5 working days of the occurrence, and the proof of force majeure, together with the warning on the effects and possible extent of force majeure, shall be communicated in maximum 15 days from occurrence.

If these circumstances and their consequences last more than 30 days, each party may waive the performance of the contract. In no case shall either party have the right to seek compensation from the other party, but they shall be obliged to honour all their obligations up to that date.




To learn how we process your data, please, visit our Privacy Policy and Cookie Policy.



All elements of the website whether visual or sound, including the underlying technology, are protected by copyright, trademark or patent rights.



Any dispute with reference to these Terms and Conditions that may arise between the Client and DIS&DIS will be settled amicably. If this is not possible, the conflict will be resolved by the competent court in Timisoara, according to the applicable legal provisions.

Pursuant to the provisions of Regulation (EU) no. 524/2013 on the online settlement of consumer disputes and amendment of Regulation (EC) no. 2006/2004 and Directive 2009/22 / EC, there is the possibility to opt for the out-of-court settlement of possible disputes, by using the European platform for Online Dispute Resolution ODR.



We reserve the right to make any changes to these provisions, as well as changes to the site and content. In that case, we will notify the Member or Customer. 

If any of the above clauses are declared void or invalid, this clause will not affect the validity of the other clauses. The Terms and Conditions are available in Romanian, Spanish and English language. Should any discrepancy among the Romanian, Spanish and English version arise, the English version shall prevail.

This document has been drafted and will be interpreted in accordance with Romanian law.