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Terms and Conditions | Dis&Dis

Terms & Conditions

Terms & Conditions


The online store is available at disndis.com ("DIS&DIS") is owned and managed by the company LPG Distributors SRL a company established and operating in accordance with the laws of Romania, registered at the Trade Register under no. J35 / 1982/2020, CUI: 42832019 (“The Company”). The registered office of the Company is in Timisoara, 54 Closca Street, room 3, Timis, Romania.


These Terms and Conditions apply to the purchase of products in our e-shop and apply both to the purchase of products using the customer telephone line or online.


Acceptance of the Terms and Conditions is voluntary but necessary for the creation of the Account and for the purpose of placing the order by the Customer, representing a formality prior to the conclusion of the Distance Contract.


Browsing the DIS&DIS website, followed by the order, is equivalent to the reading, understanding and express acceptance by any Customer or User of the Terms and Conditions.




- Be at least 18 years old - the sale of alcohol to minors is prohibited by law

- Have a credit or debit card that we accept (see bottom of the page for details of current payment providers) and be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).



To order products sold by DIS&DIS, the customer must have a Customer account.


The information presented within DIS&DIS regarding the products constitutes the presentation of the offer in order to conclude the Distance Contract within the meaning of art. 2 point 7 of the Government Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals, as well as for amending and supplementing some normative acts.

This Sale and purchase contract, being a distance contract, the order - placed by the Customer is a request to conclude the contract, until its confirmation by the seller.

When you place an order, you will receive an email confirming your order. We then perform a standard pre-authorization check to make sure there is enough money on the card.

We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).

We have the right to refuse an order, subject to the transmission of prior notification to the Customer, without any obligations between the parties and without the obligation to pay damages, in the following situations:

- failure or invalidation of the Transaction;

- non-acceptance by the issuing bank of the Client's Card of the Transaction, performed by bank transfer;

- incomplete or incorrect data provided by the Client;

- the Client's activity may cause damage to the DIS&DIS platform or to the Company's commercial partners;

- there are reasonable suspicions as to possible fraud in the payment of the Product Price.


If a Product ordered by the Customer can no longer be delivered by DIS&DIS, we undertake to inform the Customer of this fact, and if the Customer has previously paid the value of the Product, it will be returned to the bank account indicated by the Customer the equivalent value of the Product, within a maximum of 14 days from the date on which the Company became aware of this factor from the date on which the Customer expressly expressed its intention to leave the Distance Contract.

The contract will be considered concluded at the moment of acceptance of the Client's request, by us, in the form of delivery of the ordered products. We will inform the Client by e-mail about the shipment of the products.



The prices of the products and services include the VAT applicable at the time of placing the order.

In case of change of the VAT rate before the conclusion of the Distance Purchase Agreement or before the shipment of the products, either the customer assumes the obligation, depending on the selected payment method, to pay any outstanding payment, or the seller will promptly send the customer an e-mail, asking him to indicate how the seller can reimburse the amount paid in addition by the customer.

By placing the order, the customer agrees to receive the tax receipt in electronic format, which will be included in the e-mail for sending the order.

If the Client wishes to receive the fiscal receipt printed on paper, it will have to be requested by e-mail, and we will send the fiscal receipt together with the order.




The customer can select the payment and delivery method from the options offered on the site. Before sending the order, we will notify the customer by e-mail about the selected payment method and the related costs.




- The Seller has the obligation to deliver exactly and on time the products ordered and paid by the Customer;

- The Seller has the right to establish a minimum value threshold of the Order, for which the delivery of the Products is free.

- The Seller has the right to cancel the Orders for Products that are displayed on the site due to technical errors or which, due to technical errors, have obviously erroneous or derisory prices for the Products.

- The Seller has the obligation to notify the Customer by email about the status of the Order;

- The customer has the obligation to pick up the ordered products on time by using the delivery method and cash on delivery;

- The customer has the obligation to pay on time the price and costs of delivery of products;

- The Customer has the obligation to provide data in accordance with reality when creating the account and placing an order;

- The Client has the obligation to update the data he provided at the time of placing the Order and concluding the Distance Contract;

- The Customer has the right to change the data entered during the creation of the Account or the placement of the Order, using all the options available in the Account or Order Placement section;

- The customer has the obligation to use electronic services so as not to interfere with the operation of the DIS&DIS platform.




The customer has the right to withdraw from a contract concluded at a distance, within 14 days from the delivery of the products, without explaining the reason.

In order to withdraw from the contract concluded at a distance, the Client must communicate a request within the above-mentioned term, to the address hello@disndis.com or to tel .0755830483 (the cost of the call will depend on the costumer’s operator).

In case of withdrawal from the contract, we will reimburse the paid cost of the products as well as the standard delivery cost. We will not reimburse additional costs if the Customer has explicitly chosen a different type of delivery than the standard delivery offered.

The above amounts will be refunded immediately, no later than 14 days from the date of withdrawal. However, it is possible, according to the law, to wait for the return of the products, before making the payment.

In order to refund the amount, we will use the same payment method used by the Customer to pay the cost of purchases, unless otherwise agreed.

The customer who has withdrawn from the contract has the responsibility to ensure that the products have been returned to Dis&Dis within a maximum of 14 days from the date on which he communicated his decision to withdraw from the contract.

The term is respected if the products are shipped by the Customer before the expiration of the period of 14 days properly packed for protection during transport. The customer has the responsibility to prove that he sent the products to Dis&Dis through the transport documents until the legal deadline for reimbursement of the amount.


The packaging of the returned products will be done in a package that according to the courier standards are able to protect the products.


If the customer sends the products improperly packed for delivery, he is responsible for any damage, defects, deficiencies found upon receipt of the return.

It will not be possible to return the ordered products in the following situations:

- The withdrawal request is made after the term of 14 days from the delivery;

- The returned product is not in the same condition in which it was delivered;

- The product shows damage or traces of use;

- If they are personalized items.

- If the Goods are sealed for hygiene reasons and have been unsealed after delivery.


Your right to withdraw from the contract will apply exclusively to those products that are returned in the same conditions in which the CLIENT received them. No refund will be made if the product has been used beyond the mere opening of it, for products that are not in the same conditions in which they were delivered or that have suffered any damage, so you must be careful with the product/s while they are in your possession. Please return the item including all its original packaging, instructions and other accompanying documents. In any case, you must submit together with the product to be returned the form that you will have received at the time of delivery of the product duly completed.




If the products have a defect in delivery, the Customer has the right to request the replacement of the product. In the event that the elimination of the defect is impossible or unachievable for us, the Customer has the right to request a price reduction and, if the defect is substantial, the Customer may withdraw from the Contract.




DIS&DIS is not responsible for the content, quality or nature of other sites accessed through content links, regardless of the nature of those links. For those sites, the responsibility lies entirely with their owners.

Dis&Dis is not responsible for the situation in which a Customer would be harmed in any form by a third party who claims to represent Dis&Dis.

We are not responsible for information erroneously entered by, from which delays or impossibilities of delivery may arise, nor for any other damage suffered by the Customer as a result of the delay in the delivery of the Order.



Force majeure exonerates the parties from liability, in case of partial or total non-execution of the obligations assumed by this contract. By force majeure is meant an event independent of the will of the parties, unpredictable and insurmountable, occurring after the conclusion of the contract and which prevents the parties from performing in whole or in part the obligations assumed.

The party invoking force majeure has the obligation to notify the other party, in writing, within 5 working days of the occurrence, and the proof of force majeure, together with the warning on the effects and possible extent of force majeure, shall be communicated in maximum 15 days from occurrence.

If these circumstances and their consequences last more than 30 days, each party may waive the performance of the contract. In no case shall either party have the right to seek compensation from the other party, but they shall be obliged to honour all their obligations up to that date.




To learn how we process your data, please, visit our Privacy Policy and Cookie Policy.



All elements of the website www.disndis.com whether visual or sound, including the underlying technology, are protected by copyright, trademark or patent rights.



Any dispute with reference to these Terms and Conditions that may arise between the Client and DIS&DIS will be settled amicably. If this is not possible, the conflict will be resolved by the competent court in Timisoara, according to the applicable legal provisions.

Pursuant to the provisions of Regulation (EU) no. 524/2013 on the online settlement of consumer disputes and amendment of Regulation (EC) no. 2006/2004 and Directive 2009/22 / EC, there is the possibility to opt for the out-of-court settlement of possible disputes, by using the European platform for Online Dispute Resolution ODR.



We reserve the right to make any changes to these provisions, as well as changes to the site and content. In that case, we will notify the Member or Customer. 

If any of the above clauses are declared void or invalid, this clause will not affect the validity of the other clauses. The Terms and Conditions are available in Romanian, Spanish and English language. Should any discrepancy among the Romanian, Spanish and English version arise, the English version shall prevail.

This document has been drafted and will be interpreted in accordance with Romanian law.


#Frequently asked questions

Got questions? Don't worry, we've got you covered! Introducing our Frequently Asked Questions (FAQ) section. Check it out for all the info you need.

What is Dis&Dis?
Dis&Dis is not just your average online wine store. We are the connoisseurs of extraordinary wines that have the power to bring people together in moments that matter. We source our exclusive varieties directly from wineries around the globe, so you can sip on that perfect glass or bottle, no matter the occasion. Our mission? To make the world of premier wines accessible to every wine lover out there. Come join our community, let's discover, share, and savor every unforgettable moment together! Cheers!
How do I place an order with Dis&Dis?
To place an order with Dis&Dis, just follow these simple steps: 1. Start by selecting your favorite items and adding them to your shopping cart. 2. Next, fill out your order information. 3. Complete your payment using your preferred method. We offer PayPal, Shopify (accepting Visa, Mastercard, American Express, Apple Pay, and Google Pay), and rest assured, we use SSL technology to keep your data safe. 4. Once your payment is sorted, it's time to place your order. Happy shopping with Dis&Dis!
What types of wine does Dis&Dis offer?
At Dis&Dis, we're all about the wine! From the classics to the unconventional, we've got you covered. Our wine collection spans the globe, bringing you the finest selection from every corner. Whether you're in the mood for a crisp white, a bold red, a refreshing rose, or even a bubbly sparkling wine, we've got it all. And hey, we've even got non-alcoholic options for those looking for a dry January! Oh, and did we mention we also offer tea and extra virgin olive oil for all you gourmands out there? So, whatever your taste buds desire, we're here to take you on a wine journey like no other. Cheers!
What is the average delivery time for orders?
In Romania, we'll hand-deliver your package right to your doorstep in a speedy 1-3 days. For our international friends, it might take a tad longer - anywhere from 2 to 15 days, depending on your location. We're working on teleportation, but until then, rest assured we'll get it to you as quick as we can!
Are there any discounts available?
Absolutely! We love to spice things up once a month with our fabulous wine promotions. Take advantage of these irresistible deals by subscribing to our newsletter. You won't want to miss out on the latest and greatest discounts! Cheers!
How do I cancel an order?
No worries! If your package hasn't made its grand escape from our warehouse, you have full power to cancel your order. Just shoot us an email at hello@disndis.com, drop us a line on WhatsApp at +40755830483, or even give us a jingle from Monday to Friday, 10am to 7pm (GMT+3). We'll handle the rest!
How do I track my order?
To track your order, we've got you covered! If you are in Romania, you can hop on over to the Fan courier website at https://www.fancourier.ro/en/awb-tracking/ and keep an eye on your package. If you chose to sail with Fedex, they've got their own tracking page at https://www.fedex.com/en-es/tracking.html. And for those venturing into the USA, UPS will be your trusty companion along the way. Just visit https://www.ups.com/track?loc=en_ES&requester=ST/ to keep tabs on your precious package. Oh, and in case you mysteriously didn't receive your tracking code, give us a shout at hello@disndis.com and we'll work our magic to fix it for you!
Are there any special offers for frequent customers?
Absolutely! We've got you covered with our awesome loyalty programs. By subscribing, you'll earn points every time you shop at our wine store. And guess what? Those points can be redeemed for fabulous discounts! So grab that glass of wine and enjoy the perks of being a frequent customer. Cheers!
Does Dis&Dis offer bulk buying options?
Yes, absolutely! We're not just limited to individual customers, we can also cater to the awesome HoReCa sector. If you're interested in making a bulk purchase, drop us an email at hello@disndis.com or give us a ring at +40755830483. We're here to make your buying experience as seamless and delightful as possible!
How can I pay for my order?
You have several payment options to choose from when ordering in Romania. Feeling old school? Go for the classic cash on delivery method. Prefer a touch of convenience? Use Shopify to pay with Visa, Mastercard, American Express, Apple Pay, or Google Pay. For international orders, PayPal and Shopify (with Visa, Mastercard, American Express, Apple Pay, and Google Pay) are your go-to options. And don't worry, we've got your back when it comes to data security – we use SSL technology to keep your information safe and sound.
What is the returns policy?
Our returns policy for wines is pretty simple and straightforward. We're happy to accept returns, but there are a few ground rules we need to follow. First of all, please make sure that the wine is sealed and still in its original packaging. We can't accept any opened or partially consumed bottles, sorry folks! If you need to initiate a return, just shoot us an email at hello@disndis.com and we'll be more than happy to assist you. Cheers!
Does Dis&Dis offer any delivery or shipment insurance?
Of course, we've got you covered! We insure all our precious wines, so if you receive a bottle that's had a little too much fun during delivery and it's broken, don't fret! We'll replace it for you, completely free of charge. So sit back, relax, and let us take care of your wine delivery mishaps!
Does Dis&Dis offer gift cards or gift certificates?
Yep! At Dis&Dis, we've got you covered with our awesome gift cards. They're like a golden ticket to a world of delightful surprises. So treat yourself or someone special to a little taste of luxury with our wine gift card! Just hop on over to this link:https://disndis.com/products/wine-gift-card?variant=46812273934662. Once you've purchased it, we'll whisk an email straight to you with all the details on how to use the card for your next order. It's that easy! Happy shopping and sipping!
How do I redeem a coupon code?
When you're at the checkout, it's time to work your coupon code magic! Just enter that secret code and watch your discount appear like a sneaky ninja. Boom! Swoosh! You're saving some sweet cash, my friend.
Does Dis&Dis offer free shipping?
Yes, we've got your back! We offer free shipping within Romania, so you can enjoy our goodies without worrying about extra costs. And that's not all! For our international customers, we offer free shipping on orders over 750€. So, whether you're near or far, we've got the shipping covered. Happy shopping!
Does Dis&Dis ship internationally?
Absolutely! At Dis&Dis, we ship globally with the help of our trusty partners, Fedex and UPS. No matter if you're in the most remote corner of the world, we'll find a way to bring our goodies right to your doorstep!
Are there any restrictions on the amount of wine I can order?
Absolutely not! We don't believe in restrictions here. It all depends on the amount of wine we've got in stock. The more, the merrier! Cheers! 🍷
What is the minimum order for delivery?
Good news! We don't have a minimum order requirement for delivery. So whether you're in the mood for a single item or a whole feast, we've got you covered. No order is too small for us to bring deliciousness right to your doorstep!
Are there any age restrictions on purchasing wine from Dis&Dis?
Yes! We like to have fun, but we take age restrictions seriously. To order wine from Dis&Dis, you must be above 18 or of legal drinking age in your country. We want to make sure you have a great time and enjoy responsibly! Cheers!
Does Dis&Dis offer a loyalty program?
Absolutely! At Dis&Dis, we've got an awesome loyalty program that hooks you up with points every time you place an order. It's like getting rewarded just for treating yourself! And here's the cherry on top - you can cash in those points for some sweet discounts. Now that's what we call double the fun, double the savings!
How can I contact Dis&Dis with questions about my order?
Need to get in touch with Dis&Dis? Drop us an email at hello@disndis.com, shoot us a message on WhatsApp via +40755830483, or simply give us a ring at +40755830483. We love hearing from you!
Are there any special promotions for subscribing to the Dis&Dis newsletter?
Yes, subscribing to the Dis&Dis newsletter comes with perks! Not only will you earn points for our loyalty program, but you'll also be the first to receive those jaw-dropping special promotions. And that's not all! Get ready to expand your knowledge on wine and food pairing, as well as explore the fascinating world of wine regions. So, what are you waiting for? Subscribe now and enjoy the exclusive benefits!